BCycle experienced a minor incident on July 10, 2022, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 10, 2022, 08:34 PM UTC
We are currently investigating alerts for high message queues in Service Bus - some bikes that are docked are not showing in the mobile app so we are predicting some degraded performance.
- investigating Jul 10, 2022, 10:45 PM UTC
We are continuing to investigate, focusing on a few kiosks across multiple programs in DEN that are experiencing errors. At this time, we are not sure of the overall impact to the system.
- resolved Jul 10, 2022, 11:50 PM UTC
The issue is resolved and no longer impacting our system.