BCycle incident

Service fabric message issue

Major Resolved View vendor source →

BCycle experienced a major incident on May 15, 2024 affecting IoT Hub and Service Fabric, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 02:49 AM UTC
Resolved
May 15, 2024, 04:56 AM UTC
Duration
2h 6m
Detected by Pingoru
May 15, 2024, 02:49 AM UTC

Affected components

IoT HubService Fabric

Update timeline

  1. investigating May 15, 2024, 02:49 AM UTC

    We are currently investigating a service fabric issue affecting station communications and checkouts. We will provide updates shortly.

  2. investigating May 15, 2024, 03:46 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 15, 2024, 04:29 AM UTC

    We have redeployed the application. Station communications are up-to-date and checkouts are working. We are monitoring bike return messages.

  4. resolved May 15, 2024, 04:56 AM UTC

    All systems are running normally again. Bike returns have been processed at the correct bike return times. Please reach out via the BCycle Help Center with any additional concerns or questions. Thank you.