BCycle incident

Mobile App Crashing

Major Resolved View vendor source →

BCycle experienced a major incident on March 6, 2025 affecting DEN - Portal API and PHL - Portal API and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 10:13 PM UTC
Resolved
Mar 07, 2025, 12:21 AM UTC
Duration
2h 7m
Detected by Pingoru
Mar 06, 2025, 10:13 PM UTC

Affected components

DEN - Portal APIPHL - Portal APILAX - Portal API

Update timeline

  1. investigating Mar 06, 2025, 10:13 PM UTC

    We are currently investigating this issue and will provide up to date information about the cause of our app crashing as we know more.

  2. monitoring Mar 06, 2025, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 12:21 AM UTC

    This incident has been resolved.