BCycle experienced a minor incident on April 29, 2025 affecting IoT Hub and Service Fabric, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 03:05 PM UTC
We are currently investigating an issue with 3.0 dock reauthorization/repairing. The steps to recover any docks that did not migrate properly overnight are not working as expected in most cases. Please stay tuned for updates, potentially including a hot fix and updated recovery procedures.
- investigating Apr 29, 2025, 05:12 PM UTC
We are continuing to investigate. At this time, we recommend pausing 3.0 dock reauthorizations while we troubleshoot this issue. Please stay tuned for further updates.
- monitoring Apr 29, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results. Revised instructions for bringing 3.0 docks back to full functionality are available in the BCycle Help Center: https://bcycle.zendesk.com/hc/en-us/articles/40781845636883-3-0-Dock-Recovery-Post-Azure-Migration Please go ahead with field visits to affected 3.0 docks, and submit a ticket with any questions or ongoing issues.
- resolved Apr 29, 2025, 09:24 PM UTC
The issue has been resolved. Please go ahead with field visits to 3.0 docks that need manual intervention to start communicating with our new Azure resources. Instructions are here: https://bcycle.zendesk.com/hc/en-us/articles/40781845636883-3-0-Dock-Recovery-Post-Azure-Migration. Please submit a ticket with any questions or ongoing issues. Thank you for your patience as we worked through this issue.