BCycle experienced a minor incident on May 7, 2025 affecting BCycle Mobile App, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2025, 06:39 PM UTC
The mobile app is crashing when visiting the user settings page. Newly registered users will also get a popup with a notification error. We have identified the issue and are working on the solution which will include a new app version.
- identified May 07, 2025, 06:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 07, 2025, 09:45 PM UTC
A fix has been implemented and an iOS and Android app release (5.5.1) is underway. We will update the status page when the new app versions are available on the Apple and Google Play Stores.
- resolved May 09, 2025, 01:30 AM UTC
Mobile app updates to fix this issue are available on Android and iOS. Please update to version 5.5.1. As a reminder, you can see your app version under Info > About BCycle. Thank you!