BCH Digital experienced a critical incident on June 19, 2020, lasting 3d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 19, 2020, 11:45 AM UTC
We're seeing reports of inbound calls being engaged. We are investigating with the supplier and will provide an update as soon as possible.
- identified Jun 19, 2020, 11:51 AM UTC
Vodafone's voice call network is currently down. They are working on resolving the issue. We will provide further updates as soon as possible.
- identified Jun 19, 2020, 12:46 PM UTC
Further to the last update calls are failing to and from the Vodafone network due to a nationwide issue. Vodafone have invoked their Major Incident process. The issue has an impact on other voice services where calls initiate or are delivered to the Vodafone Network. Any ported in numbers to other networks where the range holder is Vodafone will also fail. A further update will be published by 3pm or sooner should information become available.
- identified Jun 19, 2020, 01:23 PM UTC
Vodafone have implemented a fix and we are monitoring the results.
- monitoring Jun 19, 2020, 02:13 PM UTC
Further to the last update Vodafone have confirmed resolution and reports from customer continue to confirm that services are working as normal.
- resolved Jun 22, 2020, 12:22 PM UTC
After completing our monitoring period we are seeing no further issues. RFO details will be sent once we have details from the supplier. Thanks.