BCH Digital experienced a major incident on July 20, 2020, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 20, 2020, 08:18 AM UTC
We are seeing a large number of failed transactions on the Worldpay gateway. We will continue to monitor the situation and update accordingly.
- investigating Jul 20, 2020, 08:40 AM UTC
We are seeing the following response returned by WorldPay when we try to connect: "Temporary Failure, please Retry" Our investigations show this is not affecting every transaction, but a large proportion of them, and the transactions that are successful are taking much longer than normal to get a result back from the merchant.
- monitoring Jul 20, 2020, 03:03 PM UTC
We are seeing a lot more successful transactions on Worldpay, so the situation has improved. If you are experiencing problems we recommend that you raise this with Worldpay / FIS Global via your usual channels with them, as we are unable to do this on your behalf unfortunately, as we do not have any relationship with the merchants themselves. We will continue to monitor for the time being.
- resolved Jul 21, 2020, 09:13 AM UTC
This issue has been resolved.