BCH Digital experienced a critical incident on September 28, 2020, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 28, 2020, 01:21 PM UTC
We have received reports of calls failing to connect to their destinations. The issue has been raised with the network and we have received the below update: As per the latest update, This ticket is affected due to a major outage in BT network. Our VTS engineers checked and their own test calls replicate the fault where silence and call drop is experienced. Major Incident Summary: Monitoring has identified that BT NIPI routes on Various SBC's are down. The Vodafone Major Incident Management process has been invoked. Impact: Customers calling from the Vodafone network into BT NIPI routes may experience call failures. Current Status: Vodafone IP Core and Senior Voice Engineers have been engaged and are currently investigating. Vodafone Voice Engineers have engaged the OLO (Other Licensed Operator) to assist with investigations. Next Steps: Vodafone Engineers to provide an update over investigations. Vodafone regret any inconvenience caused, updates will be provided regularly at the times outlined. Should there be any significant changes updates will be provided as and when available. We will keep you posted with further updates as soon as made available.
- monitoring Sep 28, 2020, 03:30 PM UTC
Please see latest update from Vodafone below: Vodafone IP Core and Senior Voice Engineers are currently engaged with senior OLO (Other Licensed Operator) Engineers. OLO 2nd and 3rd line Engineers have identified that some configuration had been removed from a OLO managed network devices. All routes have now been restored by OLO Engineers and residual work is ongoing. We will continue to monitor for now and update once the residual work has been completed.
- resolved Sep 28, 2020, 04:38 PM UTC
Please find latest update from Vodafone below: Current Status: Service Restored Restoration Actions: OLO Engineers identified configuration was missing on their network devices and changed the configuration on their devices to restore service. Next Steps: The Vodafone Major Incident Management process has now been closed and Vodafone apologise again for any inconvenience caused.