BCH Digital incident

MMS portal certificate errors & failing transactions

Critical Resolved View vendor source →

BCH Digital experienced a critical incident on October 23, 2020, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2020, 08:00 AM UTC
Resolved
Oct 23, 2020, 11:06 AM UTC
Duration
3h 6m
Detected by Pingoru
Oct 23, 2020, 08:00 AM UTC

Update timeline

  1. investigating Oct 23, 2020, 08:00 AM UTC

    We are currently seeing MMS portal certificate errors and failing transactions. We have raised this with the supplier and will provide further details as soon as possible.

  2. identified Oct 23, 2020, 09:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2020, 10:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 23, 2020, 11:06 AM UTC

    Successful transactions have been running for an hour and we're satisfied this is now back to normal. Thank you for your patience and apologies for the inconvenience.