BCH Digital experienced a notice incident on November 6, 2020, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 06, 2020, 10:26 PM UTC
Vodafone are currently experiencing issues with the internet connectivity they provide for our RNP platform. The platform itself continues to run and calls are being answered, but this issue means voicemails, call recordings are missed call alerts are not able to be sent out. Additionally, recent call stats are not available and it is not possible update any service settings at this time. Please be assured any voicemails, call recordings and other email alerts will be sent as soon as connectivity is restored. We will update with information as soon as Vodafone are able to provide it.
- investigating Nov 07, 2020, 12:03 AM UTC
Vodafone engineers are continuing to work to trace the root cause of the issue and have an engineer on site currently along with support from the core network team.
- resolved Nov 07, 2020, 12:47 AM UTC
Vodafone engineers have resolved the issue and all service are running normally.