BCH Digital experienced a minor incident on November 7, 2020 affecting 🖧 SIP and 💳 Payments, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
🖧 SIP💳 Payments
Update timeline
- investigating Nov 07, 2020, 06:37 PM UTC
We are currently experiencing issues with the PCI SIP platform. An engineer is on the way to site to investigate further.
- investigating Nov 07, 2020, 11:01 PM UTC
We have restored partial service following a power fail and now looking to restore full service as soon as possible.
- investigating Nov 08, 2020, 12:36 AM UTC
Power has been restored and all systems and services are working normally.
- resolved Nov 08, 2020, 08:07 PM UTC
The root cause was located last night and resolved. Monitoring throughout the day confirms that everything is running normally.