BCH Digital experienced a major incident on January 12, 2021 affecting 💻 Web Portal, lasting 22h 27m. The incident has been resolved; the full update timeline is below.
Affected components
💻 Web Portal
Update timeline
- investigating Jan 12, 2021, 04:42 PM UTC
We're currently investigating an issue on the web portal for users trying to access Service Setups in Card Payment Processing. Users will currently see an error screen when trying to access the service.
- monitoring Jan 13, 2021, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2021, 03:09 PM UTC
This incident has been resolved.