BCH Digital experienced a minor incident on March 25, 2021, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 25, 2021, 02:48 PM UTC
We are currently investigating an issue on the Virtual Terminal when a caller enters in their card details the Xs might not appear on the screen for the agent.
- monitoring Mar 26, 2021, 11:13 AM UTC
Over night we identified an issue with the underlying windows clustering software which was causing slowness. We have taken steps to rectify this issue and are now monitoring the platform closely.
- resolved Mar 26, 2021, 03:55 PM UTC
Monitoring has show the system to be stable with no further slowness observed.