BCH Digital incident

Intermittent Payment Issues

Minor Resolved View vendor source →

BCH Digital experienced a minor incident on May 6, 2021, lasting 21h 41m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2021, 10:23 AM UTC
Resolved
May 07, 2021, 08:04 AM UTC
Duration
21h 41m
Detected by Pingoru
May 06, 2021, 10:23 AM UTC

Update timeline

  1. investigating May 06, 2021, 10:23 AM UTC

    We have detected a potential networking issue that may affect a minority of payment calls. We are currently investigating.

  2. identified May 06, 2021, 11:23 AM UTC

    We have identified the root cause of the issue which was due to a communications issue that would have affected some calls. A full resolution is currently being rolled out and we plan to have this issue resolved within the next 30 minutes. We will then change to a monitoring status before closing the issue down.

  3. monitoring May 06, 2021, 11:48 AM UTC

    We have rolled out the fix and are now monitoring.

  4. resolved May 07, 2021, 08:04 AM UTC

    This incident has been resolved.