BCH Digital experienced a critical incident on May 26, 2021, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 26, 2021, 09:23 AM UTC
Cardstream is urgently investigating an incident that is affecting access to the Merchant Management Systems (MMS) and Transaction processing. They are treating this with the highest priority and working with our engineers to resolve it. We will provide further updates within the hour.
- investigating May 26, 2021, 10:26 AM UTC
Cardstream has seen a partial improvement to access of the Merchant Management System (MMS) and Transaction processing. They are continuing to investigate as a highest priority. We will provide further updates within the hour.
- monitoring May 26, 2021, 11:23 AM UTC
Cardstream can confirm that access to the Merchant Management Systems (MMS) and Transaction processing are now working fully. We apologise for the inconvenience caused and can confirm engineers are continuing to monitor.
- resolved May 26, 2021, 12:46 PM UTC
This incident has been resolved.