BCH Digital incident

Opayo/Sagepay Degraded Performance

Minor Resolved View vendor source →

BCH Digital experienced a minor incident on June 17, 2021, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2021, 10:36 AM UTC
Resolved
Jun 17, 2021, 12:43 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 17, 2021, 10:36 AM UTC

Update timeline

  1. investigating Jun 17, 2021, 10:36 AM UTC

    Opayo are experiencing some connectivity issues though transactions are processing, this is not consistent and some customers may see limited volume to no transactions. Their Live Services team are currently investigating. We will continue to monitor the situation and update accordingly.

  2. investigating Jun 17, 2021, 11:39 AM UTC

    Opayo are seeing a strong reduction in the connectivity issues, though transactions are processing their engineers are still monitoring this very closely and is still their sole focus currently. We will continue to monitor for the time being.

  3. resolved Jun 17, 2021, 12:43 PM UTC

    This incident has been resolved.