BCH Digital experienced a minor incident on April 22, 2022 affecting 💬 SMS, lasting 8h 22m. The incident has been resolved; the full update timeline is below.
Affected components
💬 SMS
Update timeline
- investigating Apr 22, 2022, 08:26 AM UTC
One of our suppliers is having issues handling SMS requests. We have rerouted messages through our backup supplier whilst we wait for a fix. Some messages to international destinations might be impacted whilst this incident is ongoing.
- resolved Apr 22, 2022, 04:49 PM UTC
Our supplier has confirmed that the routes are now stable and our testing and monitoring has confirmed this