BCH Digital incident

No outbound calling

Major Resolved View vendor source →

BCH Digital experienced a major incident on March 16, 2023 affecting 📞 Softphone, lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2023, 10:51 AM UTC
Resolved
Mar 16, 2023, 05:59 PM UTC
Duration
7h 7m
Detected by Pingoru
Mar 16, 2023, 10:51 AM UTC

Affected components

📞 Softphone

Update timeline

  1. investigating Mar 16, 2023, 10:51 AM UTC

    We are currently investigating an issue of no outbound calling on the softphone

  2. identified Mar 16, 2023, 11:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2023, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2023, 05:59 PM UTC

    This incident has been resolved.