BCH Digital experienced a minor incident on August 9, 2024 affecting 📠 Fax, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
📠 Fax
Update timeline
- investigating Aug 09, 2024, 10:37 AM UTC
An issue has been identified with Email 2 Fax Delivery. Our teams are currently looking into the issue and will provide updates as and when available.
- monitoring Aug 09, 2024, 11:56 AM UTC
We have identified the issue and put a resolution in place. The service relied on a property called UniqueID from Microsoft in the email, but it appears as of today that is not actually unique anymore. We have now put a fix in place and are processing the requests that came in during this issue. We apologise for any inconvenience this issue has caused.
- resolved Aug 09, 2024, 04:07 PM UTC
This incident has been resolved.