BCH Digital incident

Unable to access portal

Minor Resolved View vendor source →

BCH Digital experienced a minor incident on November 28, 2024 affecting 📞 Softphone and 💻 Web Portal, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 03:34 PM UTC
Resolved
Nov 29, 2024, 03:51 PM UTC
Duration
1d
Detected by Pingoru
Nov 28, 2024, 03:34 PM UTC

Affected components

📞 Softphone💻 Web Portal

Update timeline

  1. investigating Nov 28, 2024, 03:34 PM UTC

    We are getting reports of degraded access to our web portals. This appears to be an wider issue with certain ISPs accessing websites, primarily BT and EE and will monitor for any resolutions they put in place.

  2. investigating Nov 28, 2024, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 29, 2024, 03:51 PM UTC

    This incident has been resolved.