Intermittent 500 Errors
Affected: 🌎 Global (🌎 Elements)🌎 Global ((🌎 Global) Portal)🇺🇸 United States (🇺🇸 Data API)🇪🇺 Europe (🇪🇺 Data API)
Basis Theory Outage History
Basis Theory is up right nowBasis Theory had 4 outages in the last 2 years totaling 47h 37m of downtime, averaging 0.2 incidents per month.
There were 4 Basis Theory outages since February 21, 2025 totaling 47h 37m of downtime. Each is summarised below. Incident details, duration, and resolution information.
API Degraded
Affected: 🇺🇸 United States (🇺🇸 Data API)
Timeline · 2 updates
- investigating Aug 21, 2025, 06:29 PM UTC
At approximately 2:00 PM EST, we identified an issue where some HTTP requests may have failed to connect to Basis Theory. Our team is actively investigating the matter to determine the root cause and ensure a swift resolution. At this time, we believe there is a network issue on certain colo’s on edge service routing and not core services within our core services or infrastructure - this only affects certain regional colos.
- resolved Aug 21, 2025, 08:06 PM UTC
After investigation, we confirmed the issue stemmed from a network performance problem with one of our edge cloud providers in the Ashburn, VA (IAD) region. This impacted a portion of traffic routed through this area, but our core infrastructure and services remained unaffected. The issue has been fully resolved as of 3:48 PM EST, and all traffic is now operating normally. We are continuing to monitor for stability. If you experience any issues or have questions, please contact us at [email protected].
API - 503 Service Unavailable
Affected: 🇺🇸 United States (🇺🇸 Data API)🇪🇺 Europe (🇪🇺 Data API)
Timeline · 2 updates
JS Elements CDN Intermittent Loading Issues
Affected: 🌎 Global (🌎 Elements)