Basis Theory experienced a minor incident on August 21, 2025 affecting 🇺🇸 United States (🇺🇸 Data API), lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:29 PM UTC
At approximately 2:00 PM EST, we identified an issue where some HTTP requests may have failed to connect to Basis Theory. Our team is actively investigating the matter to determine the root cause and ensure a swift resolution. At this time, we believe there is a network issue on certain colo’s on edge service routing and not core services within our core services or infrastructure - this only affects certain regional colos.
- resolved Aug 21, 2025, 08:06 PM UTC
After investigation, we confirmed the issue stemmed from a network performance problem with one of our edge cloud providers in the Ashburn, VA (IAD) region. This impacted a portion of traffic routed through this area, but our core infrastructure and services remained unaffected. The issue has been fully resolved as of 3:48 PM EST, and all traffic is now operating normally. We are continuing to monitor for stability. If you experience any issues or have questions, please contact us at [email protected].