Basis Theory experienced a minor incident on September 7, 2022 affecting 🌎 Global (🌎 Elements) and 🌎 Global ((🌎 Global) Portal) and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
🌎 Global (🌎 Elements)🌎 Global ((🌎 Global) Portal)🇺🇸 United States (🇺🇸 Data API)
Update timeline
- investigating Sep 07, 2022, 04:53 PM UTC
Resolved issues with API and Elements, still seeing connectivity issues with the Web Portal and are working with a downstream service provider.
- resolved Sep 07, 2022, 07:09 PM UTC
Our cloud service provider was experiencing intermittent issues at 4:25 PM UTC. We have restored all services at 7:00 PM UTC. We will follow up with a post-mortem in the next 24 hours on status.basistheory.com.