Basis Theory experienced a minor incident on October 20, 2022 affecting 🇺🇸 United States (🇺🇸 Data API), lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2022, 08:34 PM UTC
We saw intermittent connection issues that would have impacted creating Tokens. The issue has now been resolved
- resolved Oct 20, 2022, 09:12 PM UTC
Problem Description, Impact, and Resolution At 20:05 UTC on October 20, 2022 we observed 500 errors coming from creating Tokens in all regions, which resulted in intermittent issues for some customers to create and detokenize tokens. The issue was caused by a manual configuration change during a deployment for new production infrastructure. At 20:30 UTC we identified the issue was a manual configuration change and the issue was fully resolved at 20:35 UTC. Mitigation Steps and Future Preventative Measures We have updated our checklist for manual changes to production systems that would prevent this type of configuration error and ensure that a similar issue does not occur in the future.