Bandwidth experienced a minor incident on August 18, 2026 affecting SMS Messaging (SMPP), lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Messaging (SMPP)
Update timeline
- investigating Aug 18, 2026, 07:57 AM UTC
Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.
- investigating Aug 18, 2026, 07:59 AM UTC
We are continuing to investigate this issue.
- investigating Aug 18, 2026, 11:33 AM UTC
Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio.
- resolved Aug 18, 2026, 02:08 PM UTC
This incident has been resolved.