Bandwidth experienced a major incident on May 19, 2026 affecting MMS Messaging (MM4), lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
MMS Messaging (MM4)
Update timeline
- identified May 19, 2026, 09:58 PM UTC
Bandwidth teams have identified an off-network industry condition impacting outbound MMS messaging across multiple carriers. These messages may not deliver as expected. The Bandwidth network remains operational.
- identified May 20, 2026, 09:10 PM UTC
The impaired industry vendor continues to work towards a resolution.
- identified May 21, 2026, 12:57 PM UTC
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
- identified May 21, 2026, 07:02 PM UTC
The impaired industry vendor continues to work towards restoring expected services. Bandwidth teams continue to push for a resolution.
- resolved May 21, 2026, 08:34 PM UTC
This incident has been resolved.