Balsamiq experienced a critical incident on August 22, 2025 affecting Balsamiq Cloud and Balsamiq Collaboration Server, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 22, 2025, 10:40 AM UTC
We’ve found an issue impacting Balsamiq Cloud. A fix is in progress and we're working to restore normal service as quickly as possible.
- identified Aug 22, 2025, 10:57 AM UTC
We are continuing to work on a fix for this issue. Sorry for the trouble and thanks for your patience.
- identified Aug 22, 2025, 11:20 AM UTC
We’re still working on resolving the issue. No fix yet, but our team is on it and making progress behind the scenes. We’ll continue to share updates here. Thanks for your patience — we really appreciate it.
- monitoring Aug 22, 2025, 11:44 AM UTC
We fixed the issue impacting Balsamiq Cloud. It looks like everything is working again, but we're monitoring closely to ensure everything remains operational.
- resolved Aug 22, 2025, 11:49 AM UTC
This incident has been resolved. All systems are operating normally again. Thanks for your understanding and patience.