B2Chat incident

No Cargan los módulos en B2Chat

Critical Resolved View vendor source →

B2Chat experienced a critical incident on November 23, 2023 affecting Chat center (B2Chat), lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2023, 12:35 PM UTC
Resolved
Nov 23, 2023, 01:01 PM UTC
Duration
26m
Detected by Pingoru
Nov 23, 2023, 12:35 PM UTC

Affected components

Chat center (B2Chat)

Update timeline

  1. investigating Nov 23, 2023, 12:44 PM UTC

    Estamos presentando intermitencia en el servicio, no cargan los módulos en B2chat, Nuestro equipo de segundo nivel esta trabajando para identificar el problema que genera esta intermitencia.

  2. identified Nov 23, 2023, 12:48 PM UTC

    Nuestro equipo identifico un problema en nuestra infraestructura y esta trabajando para resolverla lo mas pronto posible.

  3. identified Nov 23, 2023, 12:53 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 23, 2023, 01:01 PM UTC

    Este incidente a sido resuelto.