B2Chat incident

Estamos presentando inconvenientes para el ingreso a B2chat

Critical Resolved View vendor source →

B2Chat experienced a critical incident on December 15, 2025 affecting Chat center (B2Chat), lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 08:40 AM UTC
Resolved
Dec 15, 2025, 12:16 PM UTC
Duration
3h 36m
Detected by Pingoru
Dec 15, 2025, 08:40 AM UTC

Affected components

Chat center (B2Chat)

Update timeline

  1. investigating Dec 15, 2025, 08:56 AM UTC

    Estamos presentando inconvenientes para el ingreso a B2chat, el equipo de ingeniería se encuentra en máxima prioridad para resolver este incidente.

  2. identified Dec 15, 2025, 08:57 AM UTC

    Este incidente ha sido identificado, estamos en la implementacion de un fix para resolverlo.

  3. monitoring Dec 15, 2025, 09:10 AM UTC

    El servicio se ha restablecido, la recuperacion de los chats esta en proceso.

  4. monitoring Dec 15, 2025, 12:15 PM UTC

    Este incidente ha sido resuelto.

  5. resolved Dec 15, 2025, 12:16 PM UTC

    Este incidente ha sido resuelto.