Axway incident

Amplify Engage - Event Processing Outage in EU Production Environment

Major Resolved View vendor source →

Axway experienced a major incident on May 7, 2025 affecting Amplify Engage, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 04:42 PM UTC
Resolved
May 07, 2025, 09:14 PM UTC
Duration
4h 32m
Detected by Pingoru
May 07, 2025, 04:42 PM UTC

Affected components

Amplify Engage

Update timeline

  1. investigating May 07, 2025, 04:42 PM UTC

    We are currently experiencing a major disruption in our EU production environment where event processing has stopped for the majority of services. This issue is impacting several critical functions, including but not limited to: - Product and asset releases (publish/unpublish) - Credential and access request processing - Subscription management - Agent and webhook event delivery Our engineering team is actively working to resolve the invalid event entries to resume normal processing. Once the blockers are cleared, queued and new events will begin processing as expected.

  2. investigating May 07, 2025, 04:43 PM UTC

    We are continuing to investigate this issue.

  3. identified May 07, 2025, 08:43 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 07, 2025, 09:14 PM UTC

    This incident has been resolved.