Axis Communications incident

Disturbance in some of our services

Critical Resolved View vendor source →

Axis Communications experienced a critical incident on November 18, 2024 affecting Device Onboarding and Create site and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 09:48 PM UTC
Resolved
Nov 18, 2024, 11:57 PM UTC
Duration
2h 8m
Detected by Pingoru
Nov 18, 2024, 09:48 PM UTC

Affected components

Device OnboardingCreate siteRegister systemCustomer Onboarding

Update timeline

  1. investigating Nov 18, 2024, 09:48 PM UTC

    We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Nov 18, 2024, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2024, 11:23 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 18, 2024, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 18, 2024, 11:57 PM UTC

    This incident has been resolved.