Axis Communications incident

Disturbances in Login service for SiteDesigner users

Major Resolved View vendor source →

Axis Communications experienced a major incident on January 8, 2025 affecting Sign in and User database synchronization, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 10:06 AM UTC
Resolved
Jan 08, 2025, 01:29 PM UTC
Duration
3h 23m
Detected by Pingoru
Jan 08, 2025, 10:06 AM UTC

Affected components

Sign inUser database synchronization

Update timeline

  1. identified Jan 08, 2025, 10:06 AM UTC

    Some AXIS Site Designer users are currently experiencing technical issues that affect signing in and the access to floor plans. The problem has been identified and we are working on a solution.

  2. resolved Jan 08, 2025, 01:29 PM UTC

    This incident has been resolved.