Axis Communications incident

Onboarding issue for device to cloud applications such as ACS Edge for video devices

Minor Resolved View vendor source →

Axis Communications experienced a minor incident on April 18, 2025 affecting Device Onboarding and Device Onboarding and 1 more component, lasting 11h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 08:20 PM UTC
Resolved
Apr 19, 2025, 08:07 AM UTC
Duration
11h 46m
Detected by Pingoru
Apr 18, 2025, 08:20 PM UTC

Affected components

Device OnboardingDevice OnboardingCreate site

Update timeline

  1. investigating Apr 18, 2025, 08:20 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 18, 2025, 08:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 19, 2025, 07:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 19, 2025, 07:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 19, 2025, 08:07 AM UTC

    This incident has been resolved.