Axis Communications incident

SRA issues in Americas

Major Resolved View vendor source →

Axis Communications experienced a major incident on May 1, 2025, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 03:48 PM UTC
Resolved
May 01, 2025, 08:34 PM UTC
Duration
4h 45m
Detected by Pingoru
May 01, 2025, 03:48 PM UTC

Update timeline

  1. investigating May 01, 2025, 01:57 PM UTC

    We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet

  2. investigating May 01, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 01, 2025, 02:19 PM UTC

    We are continuing to investigate this issue.

  4. identified May 01, 2025, 03:48 PM UTC

    The cause of the problems have been identified

  5. monitoring May 01, 2025, 06:37 PM UTC

    The problems have been mitigated. We keep monitoring the system.

  6. investigating May 01, 2025, 07:34 PM UTC

    Investigating more issues with SRA version 1

  7. resolved May 01, 2025, 08:34 PM UTC

    SRA is working normally again