Axis Communications incident

Problem in device to cloud communication

Major Resolved View vendor source →

Axis Communications experienced a major incident on May 7, 2025 affecting Device Onboarding and Device Onboarding and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 09:03 AM UTC
Resolved
May 07, 2025, 10:43 AM UTC
Duration
1h 39m
Detected by Pingoru
May 07, 2025, 09:03 AM UTC

Affected components

Device OnboardingDevice OnboardingAdd new siteCreate siteLive VideoLive VideoSecure Remote AccessCustomer OnboardingCustomer OnboardingDevice upgrades – AXIS OS / Apps

Update timeline

  1. investigating May 07, 2025, 09:03 AM UTC

    We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.

  2. identified May 07, 2025, 09:44 AM UTC

    The issue has been identified, and fixes are worked on. After investigations, the affected use cases has been found to be fewer than initially thought.

  3. monitoring May 07, 2025, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2025, 10:43 AM UTC

    The incident has been resolved according to our own test results. We continue to monitor the system.