Axcient incident

x360Recover US Incident

Major Resolved View vendor source →

Axcient experienced a major incident on August 18, 2025 affecting x360Recover Cloud (US), lasting 9d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 04:04 PM UTC
Resolved
Aug 27, 2025, 05:58 PM UTC
Duration
9d 1h
Detected by Pingoru
Aug 18, 2025, 04:04 PM UTC

Affected components

x360Recover Cloud (US)

Update timeline

  1. identified Aug 18, 2025, 04:04 PM UTC

    We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.

  2. resolved Aug 27, 2025, 05:58 PM UTC

    This incident has been resolved.