Axcient experienced a minor incident on October 2, 2025 affecting x360Sync Web (US), lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Web (US)
Update timeline
- investigating Oct 02, 2025, 01:09 PM UTC
We are investigating an issue with Axcient x360Sync not sending MFA codes by SMS or system-generated emails. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Oct 02, 2025, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 07:29 PM UTC
This incident has been resolved.