Axcient experienced a minor incident on October 1, 2025 affecting Microsoft 365 Backup (US) and Google Workspace Backup (US), lasting 3d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 03:54 PM UTC
Degraded performance has been identified for some organizations on the US instance of X360Cloud. Our team is actively working toward a resolution and will share updates as they become available.
- investigating Oct 01, 2025, 04:00 PM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2025, 07:35 PM UTC
Degraded performance on the US instance of X360Cloud remains under investigation. We have identified contributing factors and are applying measures to stabilize performance.
- identified Oct 02, 2025, 02:07 PM UTC
Degraded performance on the US instance of X360Cloud is still under investigation. Mitigation measures have been applied and some improvements are visible, though service is not yet fully stable. Our team continues working to restore normal performance.
- monitoring Oct 02, 2025, 09:09 PM UTC
The root cause has been addressed and a fix has been implemented. We are now monitoring the environment to validate stability and ensure no further impact.
- monitoring Oct 03, 2025, 01:11 PM UTC
We continue to monitor the situation. Steady progress has been made, and performance is moving in the right direction as we work toward full stability.
- monitoring Oct 03, 2025, 08:41 PM UTC
The root causes of the recent backup slowdown have been remediated. Scans are trending toward normal levels, and we expect full performance and frequency to return within the next 24 hours. Monitoring is ongoing.
- resolved Oct 04, 2025, 09:55 PM UTC
The issue affecting performance on the US instance of X360Cloud has been resolved, and backup jobs are processing as expected. We appreciate your patience while our team worked to restore full functionality.