Axcient incident

x360Recover Manager Issue

Major Resolved View vendor source →

Axcient experienced a major incident on October 6, 2025 affecting x360Recover Manager (BRC) and x360Recover Manager (Replibit & D2C), lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 02:14 PM UTC
Resolved
Oct 06, 2025, 05:55 PM UTC
Duration
3h 40m
Detected by Pingoru
Oct 06, 2025, 02:14 PM UTC

Affected components

x360Recover Manager (BRC)x360Recover Manager (Replibit & D2C)

Update timeline

  1. investigating Oct 06, 2025, 02:14 PM UTC

    We are investigating an issue with Axcient x360Recover Manager. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

  2. investigating Oct 06, 2025, 02:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 06, 2025, 03:08 PM UTC

    We have identified the root cause of the x360Recover Manager issue and are now expediting a solution.

  4. monitoring Oct 06, 2025, 03:23 PM UTC

    We implemented a solution to resolve the issue with x360Recover Manager. We are now monitoring the results.

  5. resolved Oct 06, 2025, 05:55 PM UTC

    The issue with Axcient x360Recover Manager is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.