Axcient experienced a major incident on October 7, 2025 affecting x360Cloud Management Portal (US), lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
x360Cloud Management Portal (US)
Update timeline
- investigating Oct 07, 2025, 04:08 PM UTC
We’re currently experiencing partial degradation affecting parts of the x360Cloud UI. Scan SLAs and backup operations remain unaffected, and we don’t expect any impact to them. Our teams are fully engaged in mitigation efforts and we expect services to be restored soon.
- resolved Oct 07, 2025, 05:44 PM UTC
The UI degradation has been fully resolved. Access and performance have returned to normal. Thank you for your patience and understanding!