Award Force incident
Known issue of slowness and maintenance page being displayed
Award Force experienced a minor incident on September 5, 2019 affecting Email outbound delivery and Award Force application, legacy reports and 1 more component, lasting 13h. The incident has been resolved; the full update timeline is below.
Affected components
Email outbound deliveryAward Force application, legacy reportsImage content delivery networkImage resizing and processing
Update timeline
- investigating Sep 05, 2019, 12:05 PM UTC
We are currently experiencing technical issues which is causing the system to respond slower than usual and at times, showing the 'Maintenance in progress' page. Please note this is not a planned maintenance and our engineering team is working hard on identifying the cause and subsequent resolution.
- resolved Sep 06, 2019, 01:06 AM UTC
We have both identified and resolved the issue pertaining to the degraded performance the past 12 hours.