Award Force incident

Known issue - slow response time and maintenance page being displayed

Minor Resolved View vendor source →

Award Force experienced a minor incident on September 6, 2019 affecting Voting and Queue service and 1 more component, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2019, 07:37 AM UTC
Resolved
Sep 06, 2019, 02:03 PM UTC
Duration
6h 25m
Detected by Pingoru
Sep 06, 2019, 07:37 AM UTC

Affected components

VotingQueue serviceEmail outbound deliveryVideo transcodingContent delivery networkAward Force application, legacy reportsAPIImage content delivery networkImage resizing and processing

Update timeline

  1. investigating Sep 06, 2019, 07:37 AM UTC

    We are currently experiencing technical issues which are causing the system to respond slower than usual. At times the 'Maintenance in progress' page is being displayed. Please note this is not a planned maintenance and our engineering team is working hard on identifying the cause and subsequent resolution. We request your patience.

  2. monitoring Sep 06, 2019, 08:49 AM UTC

    All systems are operational at the moment. We will continue to monitor closely.

  3. monitoring Sep 06, 2019, 10:26 AM UTC

    We are continuing to experience some technical issues. We request your patience; engineering is working on it on top priority.

  4. resolved Sep 06, 2019, 02:03 PM UTC

    All systems are back to normal now. We will continue to monitor for any fluctuations. Thank you for your patience, everyone!