Award Force incident

Slow response time and display of maintenance page

Major Resolved View vendor source →

Award Force experienced a major incident on September 10, 2019 affecting Award Force application, legacy reports, lasting 21h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2019, 02:08 PM UTC
Resolved
Sep 11, 2019, 11:27 AM UTC
Duration
21h 18m
Detected by Pingoru
Sep 10, 2019, 02:08 PM UTC

Affected components

Award Force application, legacy reports

Update timeline

  1. investigating Sep 10, 2019, 02:08 PM UTC

    We are aware of issues which is impacting the performance of the Award Force application and are working hard on finding solutions. Your patience is requested and much appreciated.

  2. monitoring Sep 10, 2019, 02:29 PM UTC

    The bottleneck which caused the application to slow down has passed and all systems are operational again. We are monitoring very closely for further issues.

  3. resolved Sep 11, 2019, 11:27 AM UTC

    We have successfully deployed a few fixes which has seen the system become 100% responsive and stable. We will continue to apply minor fixes over the next days. All systems are back to normal now.