Award Force incident

Known issue - maintenance page being displayed

Critical Resolved View vendor source →

Award Force experienced a critical incident on November 12, 2019 affecting Award Force application, legacy reports, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2019, 07:58 AM UTC
Resolved
Nov 12, 2019, 08:24 AM UTC
Duration
25m
Detected by Pingoru
Nov 12, 2019, 07:58 AM UTC

Affected components

Award Force application, legacy reports

Update timeline

  1. investigating Nov 12, 2019, 07:58 AM UTC

    We are currently experiencing a technical issue which is causing the system to display the 'Maintenance in progress' page. Please note this is not a planned maintenance and our engineering team is working hard on identifying the cause and subsequent resolution. We request your patience.

  2. identified Nov 12, 2019, 08:12 AM UTC

    We are aware AWS (Amazon Web Services) is suffering an outage at the moment which has caused Award Force to be down. Their system should scale automatically to serve all requests but it could take some time. We are waiting patiently for them to resolve the issue and request the same. Status can be tracked here: https://status.aws.amazon.com/#EU_block

  3. resolved Nov 12, 2019, 08:24 AM UTC

    AWS has stabilized and Award Force is back online again.