Award Force incident

Issue loading user interface

Major Resolved View vendor source →

Award Force experienced a major incident on July 1, 2020 affecting Award Force application, legacy reports, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2020, 12:40 AM UTC
Resolved
Jul 01, 2020, 04:53 AM UTC
Duration
4h 12m
Detected by Pingoru
Jul 01, 2020, 12:40 AM UTC

Affected components

Award Force application, legacy reports

Update timeline

  1. investigating Jul 01, 2020, 12:40 AM UTC

    We are aware of a problem some users are experiencing when trying to load Award Force in their browser. We are currently investigating the cause of the problem.

  2. monitoring Jul 01, 2020, 02:54 AM UTC

    We have identified the issue as pertaining to a change to our domain serving files and assets for the application. If you are seeing the issue, it is very possible that your security team is blocking that domain automatically. Please ensure that your team allows all requests to *.creativeforce.app

  3. resolved Jul 01, 2020, 04:53 AM UTC

    The incident is resolved, but may require some input from your security team. Please ensure that they allow all requests through that go to *.creativeforce.app