Award Force incident

Login code not displaying for non English accounts

Minor Resolved View vendor source →

Award Force experienced a minor incident on December 13, 2023 affecting Award Force application, legacy reports, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2023, 08:22 PM UTC
Resolved
Dec 13, 2023, 09:36 PM UTC
Duration
1h 13m
Detected by Pingoru
Dec 13, 2023, 08:22 PM UTC

Affected components

Award Force application, legacy reports

Update timeline

  1. investigating Dec 13, 2023, 08:22 PM UTC

    We are aware of an issue of login codes sent via email not displaying in accounts not using the en_GB language. We are investigating.

  2. investigating Dec 13, 2023, 08:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 13, 2023, 09:04 PM UTC

    We've identified the issue. A fix is being deployed.

  4. resolved Dec 13, 2023, 09:36 PM UTC

    The fix has now been deployed and login codes are now displaying in all languages.