Award Force incident

Known issues with slowness and some tasks failing/timing out

Notice Resolved View vendor source →

Award Force experienced a notice incident on January 11, 2024 affecting Award Force application, legacy reports, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 03:28 PM UTC
Resolved
Jan 11, 2024, 06:45 PM UTC
Duration
3h 16m
Detected by Pingoru
Jan 11, 2024, 03:28 PM UTC

Affected components

Award Force application, legacy reports

Update timeline

  1. investigating Jan 11, 2024, 03:28 PM UTC

    We are aware of some users experiencing slowness in using Award Force, including pages like payments not working as expected. We are working towards a resolution as our top priority. Thank you for your patience and understanding.

  2. resolved Jan 11, 2024, 06:45 PM UTC

    We identified the issue and applied a fix. The system is back to normal. Thank you for your patience.