Award Force incident

Known issue: incident causing logouts, errors

Major Resolved View vendor source →

Award Force experienced a major incident on April 2, 2019 affecting Voting and Queue service and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2019, 12:19 PM UTC
Resolved
Apr 02, 2019, 01:59 PM UTC
Duration
1h 39m
Detected by Pingoru
Apr 02, 2019, 12:19 PM UTC

Affected components

VotingQueue serviceEmail outbound deliveryVideo transcodingContent delivery networkAward Force application, legacy reportsAPIImage content delivery networkImage resizing and processing

Update timeline

  1. investigating Apr 02, 2019, 12:19 PM UTC

    An issue has been identified causing users to be logged out of their accounts after a few minutes and some errors. We are investigating the cause(s)

  2. identified Apr 02, 2019, 12:22 PM UTC

    The issue has been identified and we are working on a resolution.

  3. identified Apr 02, 2019, 12:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 02, 2019, 01:59 PM UTC

    The issue which was causing log outs and errors earlier today has been rectified.