Award Force incident

Issue processing some background jobs

Minor Resolved View vendor source →

Award Force experienced a minor incident on June 12, 2019 affecting Queue service, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2019, 01:05 AM UTC
Resolved
Jun 12, 2019, 06:02 AM UTC
Duration
4h 57m
Detected by Pingoru
Jun 12, 2019, 01:05 AM UTC

Affected components

Queue service

Update timeline

  1. investigating Jun 12, 2019, 01:05 AM UTC

    We're aware of an issue that is resulting in some background jobs from not being processed in a timely fashion. These jobs are namely: bulk downloads, and exports. We're currently investigating this issue.

  2. monitoring Jun 12, 2019, 05:38 AM UTC

    We have resolved the backlog of background jobs so you should start receiving notifications on them shortly. We will continue to monitor the situation.

  3. resolved Jun 12, 2019, 06:02 AM UTC

    This incident has been resolved.