Award Force incident

Known issue of slowness and maintenance page being displayed

Minor Resolved View vendor source →

Award Force experienced a minor incident on September 5, 2019 affecting Voting and Queue service and 1 more component, lasting 13h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2019, 12:05 PM UTC
Resolved
Sep 06, 2019, 01:06 AM UTC
Duration
13h
Detected by Pingoru
Sep 05, 2019, 12:05 PM UTC

Affected components

VotingQueue serviceEmail outbound deliveryVideo transcodingContent delivery networkAward Force application, legacy reportsAPIImage content delivery networkImage resizing and processing

Update timeline

  1. investigating Sep 05, 2019, 12:05 PM UTC

    We are currently experiencing technical issues which is causing the system to respond slower than usual and at times, showing the 'Maintenance in progress' page. Please note this is not a planned maintenance and our engineering team is working hard on identifying the cause and subsequent resolution.

  2. resolved Sep 06, 2019, 01:06 AM UTC

    We have both identified and resolved the issue pertaining to the degraded performance the past 12 hours.